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 Post subject: Re: New Error Message
 Post Posted: Tue Mar 25, 2014 7:31 am 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
and again 10 minutes ago.

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 Post subject: Re: New Error Message
 Post Posted: Tue Mar 25, 2014 9:19 am 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
And 12:17 PM, with successful retry.

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 Post subject: Re: New Error Message
 Post Posted: Tue Mar 25, 2014 10:51 am 
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Joined: Sat Jul 31, 2010 1:53 pm
Posts: 89
My guess is something more likely something going down on the server side - not seen any error messages, but based on the ones reported, the Apache (webserver) process seems most likely. I've set up some automated monitoring every 15 minutes, both for here and another site I have hosted on the same server. This will a) give us some idea of the scope of the issue, and b) let us know if it is site-specific or broader.

Probably need to give it a few days to get some kind of decent sample size, so I'll report back at the end of the week.


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 Post subject: Re: New Error Message
 Post Posted: Tue Mar 25, 2014 12:16 pm 
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Joined: Sat Jul 31, 2010 7:11 pm
Posts: 3573
Location: RVA
Seeing the same here the last few days


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 Post subject: Re: New Error Message
 Post Posted: Tue Mar 25, 2014 5:43 pm 
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Joined: Sat Jul 31, 2010 4:27 pm
Posts: 11925
Sample size is king. Yeah Jim ! :)

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 Post subject: Re: New Error Message
 Post Posted: Wed Mar 26, 2014 5:43 am 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
One minute ago, succeeded after the third retry in less than a minute.

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 Post subject: Re: New Error Message
 Post Posted: Wed Mar 26, 2014 7:32 am 
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Joined: Sat Jul 31, 2010 7:11 pm
Posts: 3573
Location: RVA
10:05 EST for about 5 min... now tried again at 10:30 and its fine


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 Post subject: Re: New Error Message
 Post Posted: Wed Mar 26, 2014 8:01 am 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
Again two minutes ago, going from this page to unread topics. OK on immediate retry

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 Post subject: Re: New Error Message
 Post Posted: Wed Mar 26, 2014 8:47 am 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
11:44 EDST NG, 11:45 OK

And again 12:02 EDST

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 Post subject: Re: New Error Message
 Post Posted: Wed Mar 26, 2014 9:15 am 
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Joined: Sat Jul 31, 2010 1:53 pm
Posts: 89
Yeah, I'm definitely seeing something here. Experienced it twice myself this morning, once at 8:44 [seems to be the same one mentioned by Retired above] and again at 9:01. There are no entries in the server log indicating a connection attempt at that point, so it seems to be a little higher upstream. I've opened a ticket with our hosting provider.

Please continue to report outages. However., as well as the time, it would be helpful if you could also include:
1) The IP address from which you're connecting (the site whatismyip.com will tell you this)
2) Your Internet service provider - trying to see if there's any common theme in terms of that.

We appreciate your patience. Intermittent issues like this are a bitch to track down and resolve, so I can't guarantee an immediate fix, but I'll keep nagging our provider. I have some back-channel methods I can use if necessary, but let's start with regular support. :)


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 Post subject: Re: New Error Message
 Post Posted: Wed Mar 26, 2014 10:34 am 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
admin wrote:
Yeah, I'm definitely seeing something here. Experienced it twice myself this morning, once at 8:44 [seems to be the same one mentioned by Retired above] and again at 9:01. There are no entries in the server log indicating a connection attempt at that point, so it seems to be a little higher upstream. I've opened a ticket with our hosting provider.

Please continue to report outages. However., as well as the time, it would be helpful if you could also include:
1) The IP address from which you're connecting (the site whatismyip.com will tell you this)
2) Your Internet service provider - trying to see if there's any common theme in terms of that.

We appreciate your patience. Intermittent issues like this are a bitch to track down and resolve, so I can't guarantee an immediate fix, but I'll keep nagging our provider. I have some back-channel methods I can use if necessary, but let's start with regular support. :)

Just sent the IP address, the ISP is Verizon FIOS.

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 Post subject: Re: New Error Message
 Post Posted: Wed Mar 26, 2014 5:33 pm 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
8:22 EDST got in on 3rd retry, but it reoccurred at 8:24 as I attempted to post this, which resulted in another at 8:28 after clicking submit. Maybe this time it will work.


Edit: It worked, but happened again around 8:44, I think.

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 Post subject: Re: New Error Message
 Post Posted: Thu Mar 27, 2014 6:48 pm 
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Joined: Sat Jul 31, 2010 1:53 pm
Posts: 89
I finally was able to get someone at the hosting provider to reproduce the issue last night. While they said they couldn't see an issue, it does seem to have been more reliable today. Here's a screen shot of my site monitor for the last 24 hours:

Image

It checks every five mins. The red bars are times when the site was down, and you can see it has been much better since this morning. Hopefully, you're seeing this too, but I'm going to keep monitoring for now...


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 Post subject: Re: New Error Message
 Post Posted: Thu Mar 27, 2014 9:52 pm 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
No problem since yesterday evening.

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 Post subject: Re: New Error Message
 Post Posted: Sat Mar 29, 2014 9:22 am 
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Joined: Sat Jul 31, 2010 1:53 pm
Posts: 89
Message from the hosting provider last night:
Quote:
We adjusted the configuration of the web gateway software running on the server this morning, which was done in order to resolve this issue.

Seems to have had the desired effect.

We apologize for the inconvenience this caused. Please let us know if we can help you in any other way. :)


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 Post subject: Re: New Error Message
 Post Posted: Sat Mar 29, 2014 9:43 am 
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Joined: Tue Jul 16, 2013 4:09 pm
Posts: 1508
:D
admin wrote:
Message from the hosting provider last night:
Quote:
We adjusted the configuration of the web gateway software running on the server this morning, which was done in order to resolve this issue.

Seems to have had the desired effect.

We apologize for the inconvenience this caused. Please let us know if we can help you in any other way. :)

2.5 days without a glitch sounds good to me. :D

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